• Russell Dorry

Privacy Policy

Angies List Super Service Award

This Privacy Policy governs the manner in which Clean Carpet Solutions collects, uses, maintains and discloses information collected from users (each, a "User") of the http://cleancarpetsolutions.net website ("Site"). This privacy policy applies to the Site and all products and services offered by Clean Carpet Solutions.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Clean Carpet Solutions may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Clean Carpet Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Clean Carpet Solutions
Roanoke, VA

This document was last updated on April 20, 2015

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What customers are saying about Clean Carpet Solutions.

This company is THE BEST carpet cleaning service we have ever used. Russell Dorry will not leave his work until you are fully satisfied. We had stains that I thought he could not get out because we had tried several times..but he got them out AND they have not "come back". His cost is a value based on his service and professional demeanor. Try CCS..you will like them a lot!


Our carpets were really dirty. Eating (and dropping pieces of) dinner in the living room didn't help, and there was cat hair ground into the carpet that the vacuum cleaner couldn't get out. But Clean Carpet Solutions did get it out. The carpets smelled good and looked good. They still do. The job was done fast, completely, and, best of all, very well.


Cleaned all the wall-to-wall carpet in my house (Family Room & 2 bedrooms) and cleaned 3 of my oriental area carpets. Mr. Dorry arrived at the scheduled time. My carpets had not been cleaned in several years, so he had his work cut out. He did a fantastic job. This was my first experience with the Roto Clean system, and after this I will never go back to anyone else. My carpets look fantastic, the price was extremely reasonable, and Mr. Dorry is a true professional. I HIGHLY RECOMMEND HIS BUSINESS!!!! You will not be disappointed.